Who we are
Our website address is: https://vjdesign.com.au.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
During your interactions with our site contact forms, we collect personal data, such as name, email address and message. We retain and use this information for customer service purposes. We do not use the information submitted for marketing purposes or share it with third parties.
If you upload images to the website through our contact form, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We do not share any personal data with anyone. If you are paying for a service, see the eCommerce section below.
How long we retain your data
If you leave a comment or leave a message via our contact forms, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. If you are paying for a service, see the eCommerce section below.
What rights you have over your data
If you have left comments or messages, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you are paying for a service, see the eCommerce section below.
How we protect your data
We have taken measures to protect your data. This includes technical measures such as encryption; security measures and using standard payment gateways (Paypal and Stripe) to process all payment transactions. We don’t store your credit/debit card information. See the eCommerce policy section below.
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping or currency conversions before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
We never store your credit card or debit card information; we use standard payment gateways (Paypal and Stripe).
We will also store comments or reviews, if you choose to leave them.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Comments: Visitor comments may be checked through an automated spam detection service.
Activity Tracked: This feature sends page view events over to Google Analytics for consumption.
We cannot see or store your credit card or debit card information; we use standard payment gateways (Paypal and Stripe).
Who on our team has access
As an administrator and Shop Manager, I can access order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information. This information is required to help fulfil orders, process refunds and support you.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Payment information is processed to through standard payment gateways – Paypal or Stripe (see section above).
Your contact information
If you have any privacy-specific concerns, please contact us via phone or email.